About us

About HCD

The Home of Personalisation

Our Mission

Our mission is to support people to live a full and meaningful life at home.

Aimed at enabling people to achieve their desired goals through support that is personalised to their needs and preferences.

Our Vision

Here at Homecare Direct we believe that supporting people to direct their own care enables people to live a fulfilled life, it promotes independence and gives them choice and control over the care they receive.

Resulting in high quality care tailored to what is important to them.

We embed this vision into everything we do, using it to inform decision making at every organisational level.

Our Values

Respect
we ensure our clients, families and staff are treated with respect and integrity.

Compassion
we expect our staff to treat people with compassion and in a way they would like their own family to be treated.

Inclusivity
we recognise that every person we support is unique.

Transparency
we have an open and honest culture and build positive relationships with those we support and the wider community.

Empathy
we always treat people with empathy and care.

Passion
we are passionate about delivering excellent quality care, for our staff caring is more than a job it is our vocation.

Learning
we expect our staff to continuously develop their knowledge and skills to identify and support improvement.

What Personalisation means at HomeCareDirect ?

We build your support team around you – with you.
Your support team is not asked to support anyone else. They are just for you.
We ask you to help create and then approve the advert for your support team.
We support you to interview and select your own team.
HomeCareDirect train and then employ your support team on your behalf
Your team can include family, even living in your house, local people you trust, or people recruited, just for you, by the HCD Recruitment Team.
You, or someone you know, can organise your ongoing care visits on your behalf, so you know who and when people are coming into your home to support you.
We built into your care plan, your hobbies, wishes, dreams and aspirations.
HomeCareDirect has qualified nurses to help ensure you are safe in your own home.

This is Personalisation to the Highest Standards of HomeCareDirect

Meet the team

Brian Lewis

Nurse

Chas R. Walker

Nurse

Christy Mullen

Admin

David B. Bass

Management

Jennifer Mankin

Admin

Ann Allen

Legal

Paul Chan

Legal

Robert McCrary

Admin

Debbie Hendry

Nurse

Andrew Smith

Jeanelle Dale

Christina Amerson

Anna Klatt

Angela Butler

Joseph A. Williams

What People Say About Us

Client Testimonials

Dear Penny &Catherine,
Thanks for the card. It's very kind of you.
We also thank you for providing us with al the tools required to carry out our role in collaboration w i t h S K. . We couldn't have done it without your continuous support and help along the way.
Thank you for everything you've done for us.

S.K Team

Dear Julie and Laura

Thanks for yesterday I just wanted to say thank you for all your support you have given us at yesterday's meeting.

I feel that the new way of working is better.
It helps that Laura is working with you and it was nice to see her in person

I have not felt like this before with HCD and it is appreciated.

Christine

Thank you for your lovely email.
You are the only agency l've ever felt have my well-being genuinely at heart.
Harvey

Harvey was contacted by the cqc last week, we were driving at the time so it wasnt so good for Harvey to hear her, so I was go between translator.
He scored yous 10 out of 10 and said how this first time he has felt really cared for by an agency ni the time he has used over 20 agency's.
You guys are doing a brilliant job, thank you from the bottom of our hearts.

Sheree and Harvey

From the first time we met for my initial assessment I felt fully supported and comfortable asking for what I needed.

I know Dot has been well-supported by HCD too, meaning they were futly enabled to provide excellent assistance for the last several years.

Still quite vague on what the future holds but I feel far more prepared and confident now, so thank you very much for your encouragement!