HomeCareDirect Ltd
Last updated: [insert date]
HomeCareDirect Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or engage with our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
HomeCareDirect Ltd provides personalised, nurse-led care and complex care solutions across the UK.
Data Controller: HomeCareDirect Ltd
Website: https://homecaredirect.co.uk/
2. What Personal Data We Collect
We may collect and process the following types of personal data:
a) Information you provide to us
- Name
- Email address
- Telephone number
- Job title and organisation (if enquiring professionally)
- Information submitted via contact forms, referral forms or enquiry forms
b) Special category data (where applicable)
In limited circumstances, particularly where you contact us regarding care services, we may process:
- Health information
- Care needs information
This data is handled with enhanced safeguards and only where necessary.
c) Technical data
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the site
3. How We Use Your Data
We use personal data only where legally permitted. Common purposes include:
- Responding to enquiries and requests
- Discussing or assessing care provision
- Managing referrals and professional communications
- Improving our website and services
- Complying with legal and regulatory obligations
We do not sell your data to third parties.
4. Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
- Consent – where you have explicitly agreed
- Contract – where processing is required to provide services
- Legal obligation – where required by law
- Legitimate interests – for business communications and service improvement
- Vital interests / health & social care provision – where applicable
Special category data is processed in line with health and social care exemptions under UK law.
5. How We Store and Protect Your Data
We take data security seriously and apply appropriate technical and organisational measures, including:
- Secure systems and restricted access
- Encrypted communications where appropriate
- Staff training on confidentiality and data protection
Data is only retained for as long as necessary and in line with legal, regulatory and contractual requirements.
6. Sharing Your Data
We may share personal data with:
- Healthcare professionals and commissioners (where relevant and lawful)
- Regulatory bodies (such as the CQC)
- Professional advisers (legal, compliance, IT)
All third parties are required to handle your data securely and lawfully.
7. Cookies
Our website uses cookies to improve user experience and website performance.
Cookies may be used to:
- Analyse website traffic
- Remember user preferences
You can manage or disable cookies through your browser settings. Further details can be provided in a separate Cookie Policy if required.
8. Your Data Protection Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure (where applicable)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise your rights, please contact us using the details above.
9. Complaints
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk
Helpline: 0303 123 1113
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be amended accordingly.
