Quality & Assurance

We systematically track key performance indicators (KPIs) and personal outcomes to measure the effectiveness of our support and identify areas for improvement.

We actively seek feedback from the people we support, their families, and our staff. Our clear and accessible complaints procedure ensures all concerns are heard and acted upon promptly.

Regular internal audits of care plans, medication records, and safety procedures are conducted to ensure we consistently adhere to our own high standards and regulatory requirements.

Learnings from feedback, audits, and incidents are fed into a continuous improvement cycle, driving enhancements in training, processes, and service delivery.

We maintain robust business continuity plans to ensure the uninterrupted delivery of safe care, even in the event of unforeseen disruptions.