Personalised support. Proven outcomes.
CQC-regulated, nurse-led home support designed around patient choices. We help families achieve continuity, safer transitions, and better outcomes.
Who we support
- Complex physical health (e.g. spinal injury, acquired brain injury)
- Long-term & neurodegenerative conditions
- Learning disability & autism
- Ventilation, enteral feeding, and other complex packages
- Rehabilitation, reablement & community living
- Daytime, waking night, sleep-ins, and respite care
All packages are tailored to assessed needs and individual goals.
Commissioning pathways
Continuing NHS Healthcare (CHC)
We provide end-to-end delivery for complex, health-led care packages, managing all clinical and operational aspects under our nurse-led governance framework.
Local Authority funding & Direct Payments
We empower client choice by managing recruitment, training, payroll, and compliance, while the individual and their family direct the support.
Joint-funded packages
Our integrated approach ensures seamless support where needs span both health and social care, fostering collaboration between all stakeholders.
Short-term & step-down
We facilitate timely hospital discharges and deliver reablement or time-limited interventions to stabilise individuals safely at home.
Governance & CQC compliance
Explore our governance framework
View GovernanceOutcomes & reporting
Continuity of Care
% of planned hours delivered by the same core team.
Avoided Admissions
Tracking readmission rates within a 90-day period.
Satisfaction (PREMs/PROMs)
Measuring client and family satisfaction.
Visit Reliability
Monitoring and minimizing missed or late visits.
Incident Closure
Timely resolution and application of learnings.
Bespoke Reporting
Custom reports tailored to commissioning needs.
We provide monthly dashboards, quarterly quality reports, and anonymised aggregate outcomes on request.
Costs & SLAs
Transparent Costs
Our rate-card bands are available on request, providing clear and transparent costs for all packages. We work with commissioners to deliver value and achieve outcomes efficiently.
Request rate cardMobilisation & Timelines
- Urgent Starts (staff identified): Mobilisation within 24 hours, fully compliant within 6 weeks.
- Standard starts (recruitment needed): New staff processing takes approx. 2 weeks. Overall recruitment time varies by area.
- Referral acknowledgement: within 1 business day.
- Initial feasibility review: within 3 business days.
Case studies
A Christmas Wish Come True – Nakita’s Story
After nearly 18 years in hospital, Nakita returned home with family-led, specialist support from HomeCareDirect, showing how complex care can be delivered safely at home.